Our contact information
By standard mail:
PO Box 2348
Riverside, CA 92516
800 600-9817 (between 7 a.m. and 4 p.m. PST)
Most orders ship from our Riverside, California Processing Center within 2 to 3 business days, however processing times may change according to order volume or seasonality. Many orders ship within one business day.
3 to 7 Business Days after order ships
3 to 4 Business Days after order ships
UPS 3 Day Select:
3 Business Days after order ships
UPS Next Day Air:
1 Business Day after order ships
Available for pick-up 1 day after order is placed
Orders which ship directly from the manufacturer usually take 2 to 5 business days for processing; actual UPS ship times can vary depending on your delivery location.
Refund, Returns and Cancellation Policies:
To return your product for a refund, replacement or exchange, just contact our Customer Service Department by e-mail or phone 1-800-600-9817 to receive a Return Authorization Number which will be assigned to track your request. All returns must have this number assigned so we can advise you where to return your item as some items ship from different locations.
If your product or shipping packaging is damaged, please do not discard it until you have received a Return Authorization Number or instructions on how to handle your return. If you discard either of these we will be unable to process your request.
After receiving your Return Authorization Number, carefully pack and send the package to the return location you have been directed to. For those items which shipped from our Processing Center , the return street address is:
6727 Columbus Avenue
Riverside, CA 92504
Important: Shipping fees are non-refundable.
Please prominently include your Return Authorization Number on the shipping label or front of the package. We suggest you insure your return shipment. We are not responsible for items which incur damages during return shipping or which we do not receive.
There are several items which the manufacturer requires a restocking fee, those fees are indicated on each item information page. Please allow 7 business days from our receipt of your return to process your return items.
Please note: To receive credit for your return you must be within the 30 day return period and all original packaging and instructions must be included. We do not credit or refund orders received outside of the return period and we do not pay or credit return shipping fees.